OUR TERMS OF BUSINESS :-

Booking Arrangements:
Travellers Choice act as a booking agent for these properties; most are privately owned and all are maintained to a good standard. Every endeavour is made to ensure that the description of the property is accurate. The properties are usually let Saturday to Saturday but outside the peak period other arrangements are possible.

£300 - £500 booking deposit is normally expected at time of booking, balance within twelve weeks of departure. We can usually hold a property for up to 48hrs whilst flights are booked; please ask us for a quote for flights if you are leaving from UK. A booking is not deemed to be confirmed until you receive a written confirmation from Travellers Choice either by email or post.

Some properties also require a security deposit which is payable 2 weeks before departure. This is, of course, fully refundable up to 3 weeks upon return, subject to no damage to property or outstanding telephone account to be paid for. In some instances there is a charge for extra bed, cot etc.

Names of all travellers are required, ages of children should also be given.
Please ask for details regarding linen, central heating, pool opening dates etc. before confirming your booking.

Usual Booking Conditions of Travellers Choice apply (see below).
TERMS & CONDITIONS for Bookings

DEFINITIONS
CLIENT: the individual person with whom our country office has entered into Contract (also referred to as the Lead Passenger)

COUNTRY OFFICE:
The office of our representative in the country to which the client is travelling. All offices operate under the trade name Rove Africa Safaris.

BOOKING: a Contract between the Client and our country office for arranging travel, accommodation, inclusive activities and insurance (if required). The Contract shall come into effect once a Booking has been accepted by our country office and the appropriate initial payment has been made. A receipt will be issued to confirm the Booking once payment has been cleared into our Client Account.

PASSENGER: any individual included within the scope of the Booking.
NOTE: receipt of payment (including a deposit) from a Client is deemed to signify acceptance by the Client of these Booking Conditions

BOOKING & PAYMENT (Note: cheques should be made payable to our country office Client Account) Once we have confirmed the availability of the chosen means of travel and accommodations, these may be booked by telephone with payment by credit card, cheque or cash. Bookings will be made in good faith once payment has been received. The booking will be confirmed by a receipt sent to the Client as soon as payment has been cleared. Prior to 12 weeks before the departure date we require only part payment payment as a deposit ,the balance being required 12 weeks before departure. The Lead Passenger named on the booking form will be the person deemed responsible for all subsequent communications and any cancellations or other changes can only be arranged with the Lead Passenger. After 12 weeks prior to departure, the whole amount is payable. Written reminders will not be sent and it is the responsibility of the Client to make sure that the outstanding payment or balance is received by our country office on or before the due date. Where the outstanding balance is not received by the due date, our country office reserves the right to act as though the booking has been cancelled by the Client, and the cancellation charges given below will be applied. our country office should be informed as soon as possible if payment of the outstanding balance may or will be delayed or late, whereupon our country office may without prejudice and entirely at its own discretion agree to delay such cancellation for a specified number of days. Please note that payments by credit card will be subject to a 5% handling fee.

INSURANCE
To comply with Regulations and for their own protection all Clients must have personal and cancellation insurance cover. Suitable cover is available through our country office (details will be provided on request). If alternative cover is arranged this must as a minimum match the cover provided by our country office. Details of alternative cover MUST be provided, otherwise we will be unable to deduct the cost of the premium normally included on our invoice. In the event of cancellation by the Client no deposits or advance payments for Insurance will be refunded and the Client will remain responsible for any outstanding balance. Clients will receive - or should obtain - cover from the time of booking. Please read all insurance conditions carefully since failure to observe them may invalidate the cover. It is the Client's responsibility to ensure that the insurance purchased covers ALL activities entered into during the holiday, whether planned beforehand or not. This applies particularly to activities such as hot air ballooning, etc.

CANCELLATION
our country office reserves the right not to accept or to cancel a booking. In the unlikely event that a booking is cancelled by our country office the whole amount paid to date will be refunded, but no liability whatsoever will be accepted in respect of any costs or inconvenience sufferred by the Client or other passengers resulting from such cancellation. Deposits are strictly non-refundable unless the booking is cancelled by our country office. If you have to cancel your booking you must immediately notify our country office in writing (FAX or email acceptable). No action will be taken until written confirmation is received. If a booking is cancelled, additional Client payments will not normally be incurred, and a partial refund by our country office may be made. If a cheque payment fails to clear after two presentations to the bank or a credit card payment request is not authorised the booking will be deemed to have been cancelled in writing by the Client. If the total cost to our country office is greater than the amount already received by the Client will be responsible for the payment of the outstanding balance.

CARRIER CONDITIONS & LIABILITY
All tickets vouchers and coupons are issued and arrangements made subject to the relevant carrier's conditions, copies of which are available on request in writing to our country office. It is the Client's and passengers' responsibility to ensure that all documents are in order, and to arrive in plenty of time for checking in at the airport. If tickets are collected at the airport (TOD), these must be carefully checked before leaving the ticketing desk; the carrier will not accept responsibility for errors not brought to their attention at the time of collection. No refund can be made if a passenger is refused permission to board the aircraft because of failure in this respect. our country office cannot be held responsible for any change of scheduled or charter flight; the airline's rules and regulations will apply. our country office cannot accept liability for the actions omissions or errors on the part of companies or employees of those companies for whom it acts as Agent. our country office cannot accept liability for injury sickness or death of any Passenger; for additional expense inconvenience loss or delay due to misdirection of luggage or other effects from any cause whatsoever.

FORCE MAJEURE AND ACTS OF GOD
our country office will not accept any liability whatsoever for any enforced change in travel arrangements because of war, insurrection, riot, invasion, coup d'état, terrorist activity, natural or nuclear disaster, adverse weather conditions, damage to roads or railway lines, fire (whether natural or not), or any other cause outside our control.

BROCHURE ACCURACY & EXCEPTIONS
Every reasonable effort has been made to ensure that the details contained in our brochures are accurate. In most cases our country office have visited the locations and inspected or used the accommodations on offer. Other facilities and services are included in good faith and are expected to be available. Prices are based on rates of currency exchange, tax, duty etc. at the time of booking. In the unlikely event of a significant variation thereto, our country office reserves the right to pass on such variations to the Client.

WATER SPORTS AND OTHER ACTIVITIES
Many destinations offer water sports and other sporting activities. In the interests of safety the organisers of these activities may require that a suitable level of competence be demonstrated prior to commencement, and may refuse participation if in their opinion your safety, or that of others, may be put at risk. See also under INSURANCE.

LOCAL CONDITIONS
In some locations the appearance of insects (e.g. cockroaches) in rooms is almost inevitable and is not a sign of bad housekeeping - simply a fact of life in these destinations. Clients may experience power cuts, blocked drains and/or water shortages; these will not be accepted as causes for complaint.

ANTI-SOCIAL BEHAVIOUR
If a Client or a member of the Client's party behaves in an anti-social manner such as to cause a nuisance to other guests or otherwise spoil their enjoyment or indulges in drug-taking excessive drinking or indiscriminate sexual activity or in some other way exposes himself/herself to injury or hurt, the local manager guide or person in charge of the hotel villa or other accommodation or private premises or vehicle in which the said behaviour occurs or in charge of the group may have the authority to, or at his/her discretion, expel the offending person and take any other action deemed appropriate. Should this occur no compensation or refund will be payable.

COMPLAINTS PROCEDURE
In the event that a Client wishes to make a complaint while away on holiday, he/she MUST in the first instance make the complaint to the local supplier, agent or management so that every effort can be made to resolve the complaint immediately. Should it not be possible to resolve the complaint at that time, the Client MUST complete and sign a Report Form within 24 hours, and MUST obtain the signature of the local supplier, agent or management to confirm that the complaint was reported and could not be satisfied. A copy of the Report Form, together with any further details and explanations, must be received by our country office within 10 working days of the Client's date of return.

PASSPORTS, VISAS & OTHER DOCUMENATION
British citizens are required to carry a full 10-year passport for travel abroad. Visas will not normally be required, and exceptions to this will be advised. our country office will not accept any liability whatsoever for any expense delay difficulty loss or other consequence arising from the failure of a passenger to obtain and carry a valid passport visa ticket voucher or other necessary documentation. It should be noted that many countries require visitors' passports to be valid until at least six months AFTER THE DATE OF RETURN.